✅ Return & Refund Policy – TrinetraShop
At TrinetraShop, your satisfaction is our top priority. We make every effort to ensure that your shopping experience is smooth and worry-free. However, if you receive a damaged or defective product, we are happy to help with a return or refund under the following conditions:
🔁 Return Eligibility:
- Return requests must be made within 3 days of product delivery.
- Return will be accepted only if the product is defective, damaged, or wrongly delivered.
- Products must be unused, unwashed, and in their original condition & packaging.
- We do not accept returns for size issues, customer preferences, or delays caused by courier services.
🚫 Return Not Accepted If:
- Return request is made after 3 days of delivery.
- Product has been used, altered, or washed.
- Product is returned without original packaging or tags.
- Product is not defective or damaged.
💸 Refund Process:
- After inspection and approval of the returned product, we will initiate the refund within 5–7 business days.
- Refund will be processed to the original payment method used during purchase.
- If the return is rejected (e.g., due to ineligibility), the product will be sent back to the customer without refund.
📩 To Request a Return:
Please email us at shivcreation@trinetrashop.com within 3 days of receiving the product. Include the following:
- Order ID
- Reason for return
- Photos or video of the damaged/defective product
Thank you for shopping with TrinetraShop. We appreciate your trust and understanding.